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FAQs



I purchased my items, what happens next?

You will receive an email confirming your order has been placed. Once your items have been fulfilled by our Habitat Store staff, you will be sent an additional email letting you know when your items are ready for pickup! Be sure to check your spam or junk folder and allow mail from Habitat SKC Store. 

Can I purchase items from multiple stores?

Unfortunately you may only purchase items from one store at a time. If you’d like to purchase items from multiple store locations, you will have to check out with each store separately.

Where and when do I pick up my purchased items?

Your items can be picked up from the store location they were purchased from. For your convenience, we offer pick ups during store hours Monday through Saturday. You will receive an email with further pickup information once your items have been fulfilled by our staff and are ready to be picked up.

How many days do I have to pick up my items?

You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor and your payment will be refunded

Can I return my items? 

Returns will be accepted up to 14 days after your item has been picked up along with your receipt, order number, and the item in its original condition. 

Do you deliver?

Unfortunately at this time we do not offer delivery. We do hope to offer this service in the future so stay tuned!

Can you ship my items to my home?

Unfortunately at this time we cannot ship any items. We do hope to offer this service in the future so stay tuned!

How can I donate items to the Habitat Stores?

You can view a list of items we accept as well as schedule a free donation pickup on our website. You may also drop off your donations at any one of our Habitat Store locations in Auburn, Bellevue, Southcenter, or Ellensburg or call 888-507-7078 for more information.

I have more questions, who can I contact?

Contact us!

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