Frequently Asked Questions
You have questions? We have answers!
Do you deliver?
Unfortunately at this time, we do not offer delivery. We do hope to offer this service in the future so stay tuned!
Can you ship my items to my home?
Unfortunately, at this time we cannot ship any items. We do hope to offer this service in the future so stay tuned!
I purchased my items, what happens next?
You will receive an email confirming your order has been placed. Once your items have been fulfilled by our Habitat Store staff, you will be sent an additional email letting you know when your items are ready for pickup! Be sure to check your spam or junk folder and allow mail from Habitat SKC Store.
Can I purchase items from multiple stores?
Unfortunately, you may only purchase items from one store at a time. If you’d like to purchase items from multiple store locations, you must check out each store separately.
Where and when do I pick up my purchased items?
Your items can be picked up from the store location they were purchased from. For your convenience, we offer pick ups during regular store hours. You will receive an email with further pickup information once your items have been fulfilled by our staff and are ready to be picked up.
How many days do I have to pick up my items?
You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor for sale and your payment will be refunded. You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor for sale and your payment will be refunded.
Can I return my items?
Returns will be accepted up to 14 days from purchase along with your receipt, order number, and the item in its original condition.
How can I donate items to the Habitat Stores?
I have more questions, who can I contact?
For more information, fill out the contact form below or call 888-507-7078.