Frequently Asked Questions

You have questions? We have answers!

Unfortunately at this time, we do not offer delivery. We do hope to offer this service in the future so stay tuned!

Unfortunately, at this time we cannot ship any items. We do hope to offer this service in the future so stay tuned!

You will receive an email confirming your order has been placed. Once your items have been fulfilled by our Habitat Store staff, you will be sent an additional email letting you know when your items are ready for pickup! Be sure to check your spam or junk folder and allow mail from Habitat SKC Store. 

Unfortunately, you may only purchase items from one store at a time. If you’d like to purchase items from multiple store locations, you must check out each store separately.

Your items can be picked up from the store location they were purchased from. For your convenience, we offer pick ups during regular store hours. You will receive an email with further pickup information once your items have been fulfilled by our staff and are ready to be picked up.

You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor for sale and your payment will be refunded. You will have 3 business days from the date your order is fulfilled to pick your items up from the store. Items not picked up will be returned to the floor for sale and your payment will be refunded.

Returns will be accepted up to 14 days from purchase along with your receipt, order number, and the item in its original condition. 

You can view a list of items we accept by clicking here or schedule a free donation pickup by clicking here. You may also drop off your donations at any one of our Habitat Store locations in AuburnBellevueSouthcenter, or Ellensburg.

For more information, fill out the contact form below or call 888-507-7078.

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